Before we can get to making music, we need to outline the studio policies.
Respect and adhere to the studio policies.
Maintain a regular practice routine and participate in studio activities.
Be a good colleague and treat others with kindness.
If you're a drop-in student, you may select your time at https://cancholastudio.as.me. Otherwise, each student signs up for a specific time slot that repeats weekly, supporting easy planning and consistent improvement. Each time your lesson slot occurs, that time is saved just for you! The only exceptions are studio closings, which are predetermined at the beginning of each school year.
Invoices are sent electronically and payment is due on or before your first lesson of the month. Tuition is billed regardless of attendance. Regular attendance is of the utmost importance to make improvement! Payment is accepted by credit card (online, 4% service charge) or by cash, zelle, venmo, or check. A fee of $20 will be assessed for late payments. Consistent late payments or failure to provide compensation may result in loss of your spot in the studio.
Lessons must be cancelled with 24 hours. Lessons cancelled with less than 24 hours notice cannot be rescheduled. Please do not contact Dr. Canchola to ask for exceptions to the time limits on cancellations. No refunds will be given for cancelled lessons under any circumstances. Please take care not to schedule events that will conflict with your lesson time. Students who frequently miss or cancel lessons may be dropped from the studio.
Reschedules are not guaranteed, so please try hard to attend your regular lesson time each week.
If the instructor needs to cancel a lesson, the lesson will be rescheduled at a mutually agreed-upon time. The studio is closed for holidays and predetermined dates. This is factored into your monthly tuition.
If the weather is such that it becomes unsafe to travel, an online lesson will be offered via Zoom.
Please stay home from your voice lesson if you are contagious or if you have lost your voice completely. There is still a lot we can work on! Cancellation guidelines for illness are the same as usual; see above!
Let me know if you will be late to your lesson. If I have not heard from you 15 minutes into your lesson time, your time for that day is forfeit. However, if you get in contact with me, I will be happy to wait and provide the portion of your lesson slot that you are able to attend.
If you choose to stop taking lessons, 30 days notice is required. If you choose to stop attending lessons before 30 days have elapsed, remaining tuition will still be due and tuition will not be refunded. Your lesson time can’t be held if you are not enrolled, but if you need to drop lessons for a period of time and come back, you can choose from available times when you return.
If you are concerned that you may be charged for services not rendered, please be assured that your tuition is always working for you. I spend a great deal of time outside of lessons planning, choosing repertoire, answering correspondence, and attending teacher workshops. I kindly remind all students and families that—between recital rehearsals, recitals, master classes, and studio events—students receive more professional time than is actually paid for.